Giving feedback to volunteers: a process-oriented approach
By Steve McCurley
Corporation for National and Community Service Resource Center
Many volunteer supervisors have trouble giving effective feedback to volunteers, especially when that feedback is designed to re-direct the behavior of the volunteer more productively. Typically, inexperienced supervisors will avoid giving feedback until a number of offenses have occurred and will then overwhelm the volunteer with a litany of criticisms. In addition, inexperienced supervisors oftentimes will word feedback in such a way that the volunteer feels personally attacked and will tend to react defensively rather than respond to the substance of the feedback.
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